About the Broadband Speed ReportingCHECK & ENTER YOUR SPEED INFORMATION
IS YOUR AREA REPRESENTED CORRECTLY?
Identifying the areas around the state that are unserved or underserved with high-speed broadband is a challenge that every state faces. In an effort to better identify those pockets, the state has launched the Broadband Speed Reporting tool so that citizens are able to report the actual speeds that they are receiving at home and work.
This information allows for the development of strategic plans for improving connectivity in your area as well as provides critical feedback and more accurate data around broadband speeds.
Using the Tool
Follow the two step process below to identify the speeds being reported as available to your address using the North Carolina Broadband Map and report your speeds using the reporting tool.
Enter your information in the Speed Reporting Tool
- Make sure that your device is connected to your network, ideally using a wired connection for the best results.
- Click the “Add Your Information” button below.
- Enter your email address.
- If you have internet service, check the “I have internet service” check box. If you do not have internet service, skip to “g” in these instructions.
- Click the “Perform Speed Test” button. You will be directed to a tool that will allow you to test your network speed. You can choose to use this tool or other speed testing tools available as long as it provides both download and upload speed.
- In the available fields, using numbers only, enter your respective upload and download speeds. Do not include “mbps” as part of your entry.
- Enter your address in the address search field. This will associate the speed information with the address that you are reporting as unserved or underserved. You can drag the marker on the map to properly represent where your home is located on the map.
- Click “Submit your Information.”
About the Speed Reporting Tool
The North Carolina Broadband Map is created using data reported to the F.C.C. by internet service providers and gives general information about what broadband speeds are available across the state. This information is reported at the census block level and often does not represent the actual availability the every household in that census block.
The data provided by North Carolinians using the Broadband Speed Reporting tool will be used to populate a map that will show the speed of internet services that households and businesses receive at locations across the state. This information is then used to report coverage data to the Federal Communications Commission (FCC).
It will also allow DIT to identify parts of the state that need better internet access and help prioritize future projects to expand broadband to communities that need it most.
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TECHNICAL ASSISTANCE TEAM
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Broadband Infrastructure Office
301 N. Wilmington St., Raleigh, NC 27601